Q1: What is Shark Shade® Warranty Policy?
Shark Shade products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by bears and sharks or accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to Shark Shade® Warranty. Send an email to Warranty@sharkshade.com for confirmation number and shipping address and provide a brief description of the item. All shipping to Warranty must be pre-paid and insured. Shark Shade® cannot be liable for lost in-bound packages.
Q2: What does “lifetime” mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product.
Unfortunately, this does not mean your lifetime. Your Shark Shade Tote bag may not survive to the ripe old age of 25 and when it does we want to hear about it.
Q3: Are rips and tears covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Shark Shade® product, it will eventually begin to show age and wear. The Shark Shade® warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.